My Basket

FAQ

General

What if I want to cancel an item?

Please contact us at orders@nintronics.co.uk before the order is dispatched to cancel the order. We will then give you a full refund.

Can we pop in to have a look around?

You are more than welcome to come in and see our showrooms, however demonstrations are by appointment only, so if you would like a demo please e-mail or call first to book a slot.

What if I want further information on a product?

Please contact our sales department at sales@nintronics.co.uk. If you can give details of the product you are interested in and the questions you have, we will get back to you promptly. We are always happy to offer you advice on any aspect of home cinema you are interested in.

Can I get some advice before I buy?

Of course, give us a call and one of our team will be happy to help with any advice you need.

I do not live in the UK can I still order?

If you live outside the UK and would like to place an order, please contact us first and we can assess you order and advise as to whether it can be completed or not.

When will an item be back in stock?

We receive deliveries of new stock everyday. If the item you require is marked as out of stock please contact us to discuss your needs.

I cannot find what I am looking for?

We have contracts to supply products from most major manufacturers. However, we do not sell all products online, so please contact us with your queries.

What if my item is damaged or faulty?

Please call and speak to our technical team, they will be able to adise you on how to get your issue sorted.

What if I have a question that is not covered here?

Please contact our customer services department at help@nintronics.co.uk.

Delivery

How much is postage and packaging?

We offer FREE delivery to the mainland UK (excluding Channel Islands, Isle of Man, Isle of White, Isles of Scilly, and some of the remote Scottish Isles). For international orders and UK areas not covered please contact us for a quote. More details on our delivery policies can be found by clicking here.

The product I want doesn't have any delivery options?

Some products are click and collect in store only, if you are unsure whether an item is click and collect only please contact us and we will be happy to help.

Orders

How do I return my order

Please click here to read our returns policy.