Returns

Returns & Refunds Policy

Here at Nintronics, we pride ourselves on exceptional customer care. If you experience any issues with a product purchased from us, please contact us first — we’ll do our best to resolve the matter quickly and fairly.

Items Purchased Online

Refunds will only be issued in accordance with your legal rights once a product has been opened. In all other cases, we offer our own 30-Day Return Guarantee for items purchased online.

If a return is made within the 30-day cooling-off period, you are responsible for the return postage unless the item was delivered to you in error. We recommend using a tracked or recorded delivery service for your protection.

Once you have cancelled within the 30 days, please take reasonable care to ensure the products are returned safely to us.

Note: Items such as cut-to-order cables and other personalised orders are excluded from returns.

For hygiene reasons, in-ear headphones may not be returned if the original factory seal has been removed or the box opened. This does not affect your statutory rights as a consumer.

30-Day No-Hassle Returns Guarantee (for online sales)

If you are unhappy with your purchase for any reason* within 30 days of receipt, you may return it for a full refund of the purchase price, provided that:

  1. The item is in its original condition as sent out and includes all accessories. Missing accessories may incur a replacement charge plus a £10 administration fee per item.
  2. All items will be thoroughly checked and tested prior to refund approval.
  3. Please send goods by recorded delivery or courier — we cannot accept liability for items lost or damaged in transit.
  4. Customers are responsible for delivery charges back to Nintronics Ltd unless otherwise stated.
  5. *Special order and custom-made items are subject to a 20% restocking fee.

Items Exempt from Returns

Some items cannot be returned once opened due to health and safety regulations. This primarily includes (but is not limited to) headphones and headphone accessories.

Returns Procedure

To initiate a return, please email sales@nintronics.co.uk with the following details:

  • Your original order number
  • The item(s) you wish to return
  • The reason for return
  • Whether you would prefer a refund or replacement (subject to availability)

We will then provide a Return Reference Number and instructions on where to send your item.

Package the item securely and include a copy of the returns email and your original invoice.

Faulty Items

If an item purchased from Nintronics.co.uk becomes faulty, you have the right to return it within a reasonable time. You may find it quicker to contact the manufacturer directly, as they may be able to assist immediately.

If the item becomes faulty within 30 days of receipt, please contact our refunds department at sales@nintronics.co.uk. After 30 days, please contact our customer services team who will work to resolve your issue.

We do not cover faults caused by accidents, neglect, normal wear and tear, or defective installation.

Note: All items will be tested. If found not to be faulty, we reserve the right to return the item to you and charge for delivery costs.

This returns guarantee does not affect your statutory rights.

Items Purchased In-Store or Installed In-Home


If you purchase an item in-store or have it delivered and installed by our engineers, and wish to return it for any reason other than it being faulty or damaged, we reserve the right to charge a 20% restocking fee to cover costs and loss of value.


We will not accept returns if:


  • You were informed that the item was faulty at purchase (e.g., sold as “spares or repairs”).
  • The item has been damaged through misuse, attempted self-repair, third-party repair, or modification.

In certain cases, we may offer a store credit note for the full value of the goods, redeemable against other items in-store. No cash refunds will be issued for store credit. If your replacement choice exceeds the credit note value, the balance will be payable.

Need Help?

For any further queries about our returns policy, please contact us at sales@nintronics.co.uk.

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