Here at Nintronics, we pride ourselves on customer care. So if you do have an issue with a product you have purchased from us, PLEASE communicate with us. We will do our best to resolve the issue.
For Items Purchased Online
Refunds will only be given in accordance with your legal rights once a product is opened. In all other cases, we have our own 30-day return guarantee for items purchased online.
If a return is made within the 30-day cooling-off period you will be responsible for paying for the return postage, unless the item was delivered to you in error. We recommend that you use a recorded service to return the item, for your protection. Once you have cancelled within 30 days, we expect you to take reasonable care in ensuring the products are returned safely to us.
Please note that items such as cut-to-order cables and other personalised orders are excluded.
Our returns procedure is valid for 30 days after receipt of your item, subject to the following.
PLEASE NOTE: For hygiene reasons, in-ear headphones may not be returned if the original factory seal has been removed and the box opened. This does not affect your statutory rights as a consumer.
30 Day No Hassle Returns Guarantee
If you are unhappy with your purchase for any reason within 30 days of receipt of the item then you can return it to us for a full refund of the purchase price provided:
1) The item is in its original condition as sent out and all accessories included. Any missing accessories may incur charge for the replacement plus a £10 administration fee per item.
2) You accept that all items will be thoroughly checked and tested and you will only receive the refund on completion of these tests.
3) Please ensure that goods are sent by recorded delivery or courier. We will not accept liability for any goods lost in transit
4) Customers are responsible for delivery charges back to Nintronics Ltd, unless otherwise stated.
Items Exempt from Returns
Some items, once opened, can not be returned under health and safety stipulations. This primarily includes (but is not limited to) headphones and headphone accessories.
When you decide that you wish to return an item, email us at email@example.com, with the original order number, details of the item to return and return reason. Please also state if you would like a refund or a replacement (subject to availability). We will then send you a return reference number with details of where to send the item.
Package the item securely and return it to the address sent to you. Please include a copy of the returns email and the original invoice.
In the unlikely event that an item you have purchased from Nintronics.co.uk is faulty, you have a right to return the item within a reasonable amount of time. You may find it more convenient to contact the manufacturer of the item who may be able to solve the problem for you. If the item becomes faulty within 30 days of receipt, please contact our refunds department at firstname.lastname@example.org. After 30 days please contact customer services who will work to rectify your problem. We do not cover faults covered by accidents, neglect, normal wear, and tear, or defective installation.
Note: we will test all items and if they are found not to be faulty, we reserve the right to return them to you and charge you the delivery cost.
This returns guarantee does not affect your statutory rights.
For Items Demonstrated and Purchased in-store or installed in the home.
If you purchase an item in the store or have had our engineers deliver and fit your equipment, and wish to return it for any reason other than it being faulty or damaged, then we reserve the right to charge a 20% restocking fee. This is to cover the fees incurred and loss of value of the goods returned.
We will not accept returns upon:
- If you knew the item was faulty when purchased (sold as spares and repairs)
- If you have damaged the item by misuse or by trying to repair it yourself or by engaging a third party to repair it or by modifying it in any way.
We may under certain circumstances offer you a store credit note for the full value of the goods purchased to allow you to select another item or items in our store to the value of the credit note. We will not offer a cash refund for any store credit held. Should your new choice cost more than the value of the credit note then you will have to pay the balance.
Any further queries regarding our returns policy please contact us.